Awards Media Area

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Use the list below to quickly navigate to a particular category.

  • Afternoon Tea of the Year
  • Bed & Breakfast of the Year
  • Boutique/Guest Accommodation of the Year
  • Business Tourism Award
  • Dog Friendly Business of the Year
  • Family Friendly Accommodation of the Year
  • Family Friendly Attraction of the Year
  • Family Friendly Food & Drink Business of the Year
  • Glamping Provider of the Year
  • GREAT China Welcome of Year
  • Guided Tour of the Year
  • Holiday Park/Holiday Village of the Year
  • Hotel of the Year
  • Inclusive Tourism Award
  • Large Visitor Attraction of the Year
  • Self Catering Holiday Provider of the Year
  • Self Catering Property of the Year
  • Small Visitor Attraction of the Year
  • Sustainable Tourism Award
  • Taste of England Award
  • Tourism Pub of the Year
  • Visitor Information Provider of the Year

Afternoon Tea of the Year


Countess of York at the National Railway Museum
York, Yorkshire

The Countess of York, a beautifully restored 1956 Pullman-style carriage converted into an Edwardian-style dining car, is a joint venture between the Science Museum Group and Levy Restaurants UK, the National Railway Museum’s catering partner. Since opening in 2015, the carriage has gained a reputation as one of the finest destinations for afternoon tea in York, with chefs who create menus that are full of flavour using locally-sourced produce. What really sets the venue apart, is the setting and atmosphere it creates - something that cannot be replicated anywhere else. Guests are transported back in time to experience a luxurious and nostalgic afternoon with loved ones, while enjoying the opulence and culinary excellence reminiscent of luxury European train travel.


The Chester Grosvenor
Chester, Cheshire

Since opening its doors in 1865, The Chester Grosvenor continues to be an icon of understated style, glamour and elegance. Escape to one of the individually designed bedrooms with a timeless décor. The Chester Grosvenor overlooks the famous Eastgate Clock, just minutes away from the UK’s number one zoo. Enjoy an unforgettable dining experience at the award-winning ‘Simon Radley at The Chester Grosvenor’, retaining its Michelin star since 1990. For a more relaxed feel, the hotel’s Parisian-style restaurant ‘La Brasserie’ serves grill favourites daily. Guests can enjoy a delicious afternoon tea in The Arkle Bar and Lounge, a place where guests have been taking afternoon tea since 1882 - a staple within the city.

The Grand Brighton
Brighton, East Sussex

Standing centre stage on Brighton’s famous seafront, this luxury 201 bedroom Victorian hotel was designed and built in 1864. Featuring a luxury day spa and award-winning GB1 seafood restaurant, the hotel is also a unique venue for meetings and conferences boasting gold accreditation from the MIA. The Grand afternoon tea was described by The Independent in 2015 as "one of the top 14 Afternoon Teas in the UK" and is somewhat of a Grand tradition that plays a significant part in the hotel’s history. Served in the opulent and newly refurbished Victoria Terrace, guests can enjoy stunning sea views and an extensive tea menu including the Grand’s own unique blends, along with beautifully prepared scones and patisserie delights.

Bed & Breakfast of the Year


St. Cuthbert’s House
Seahouses, Northumberland.

St. Cuthbert’s House is a beautifully restored former Presbyterian Chapel dating from 1810, situated on the stunning Northumberland coast. A stroll north or southwards along wide, sandy beaches brings you to the iconic castles of Bamburgh and Dunstanburgh. Owners Jeff & Jill Sutheran have created six beautifully-appointed guest bedrooms incorporating many original features into the restoration, including the old pulpit and communion table and original wooden flooring. But it is not simply beautiful facilities which set St. Cuthbert’s House apart. Guests routinely commend the sense of genuine hospitality they encounter, feeling that they are ‘staying with friends’. It offers each guest an experience more than simply a comfortable place to stay!


Dorset House B&B
Lyme Regis, Dorset

Dorset House is a contemporary B&B with five rooms in a beautiful Regency Grade II listed building overlooking the sea. A huge renovation project was undertaken to ensure that luxurious facilities complement the stylish interiors. The focus is on informal luxury – ensuring that guests truly relax for the duration of their stay with a personal welcome, thoughtful touches and a lovely snug and honesty bar. The menu is local, organic where possible and lovingly home-made. Breakfast is a convivial affair around our large communal breakfast table in a light filled room or on the veranda in good weather. Whilst typical guests might be a foodie couple, premium rooms convert to family rooms and families are also very welcome.

Grassfield Hall
Pateley Bridge, North Yorkshire

Restored it to its former glory over a four-year period, this Georgian house opened as a luxurious bed and breakfast in 2014. Every aspect of the interior is a reflection of the outside grandeur, high quality furniture and fittings, carefully designed stylish bedrooms, with beautiful handpicked decor. Add to the experience lots of unexpected extra touches, chocolates, homemade cakes in rooms, personalised birthday cards and treats for return guests. Guests often comment that everything has been thought of! It is of the utmost importance that guests feel special. The owners create a very relaxed environment, give guests their time, tell them about the history of the Hall and its restoration story, making them fall in love with Grassfield Hall.

Boutique/Guest Accommodation of the Year


The Glazebrook House Hotel
South Brent, Devon

Set in beautiful, secluded grounds, the Glazebrook House Hotel is a luxurious boutique hotel and restaurant, with nine unique rooms and a surprise around every corner. The Glazebrook House Hotel has created an enchanting atmosphere with stunning British revival décor, sumptuous handmade furnishings and beguiling vintage and retro curios. Each room is deliciously different with handcrafted furniture and luxurious en-suite bathrooms. Whether it is the doll’s house wall hangings in the Mad Hatter room or the butterfly writing desk in the Caterpillar room, it is the exquisite details that give each room a distinct personality. The incredibly talented kitchen team serve up an exciting and creative menu using only the best local and seasonal produce.


Daisybank Cottage Boutique Bed & Breakfast
The New Forest, Hampshire

Daisybank Cottage is a unique, secret hideaway in the heart of the New Forest National Park, which offers a mix of warm, contemporary style and laid-back luxury. Breakfast is a feast of New Forest produce from local farms and artisan producers, as well as homemade AGA-baked soda bread and granola. Vegetarian, gluten and dairy-free options are always available. Walking, cycling, horse riding and sailing are all on the doorstep. Relax in a spoiling luxurious bedroom or the shepherd’s hut in the garden. Sustainability, promoting responsible tourism and celebrating the produce, arts and crafts of the New Forest are at the core of Daisybank’s ethos.

Grassington House
Grassington, North Yorkshire

Nestled in the heart of the Yorkshire Dales, Grassington House presides over the main square and is a welcoming location in which to escape, either spending a few hours enjoying a meal in the highly praised restaurant, or slipping away for the night to sleep in one of the nine individually styled rooms. Food and accommodation are done the ‘Grassington House way’, with a focus on a fine Yorkshire welcome from owners Chef John and Sue Rudden. The restaurant has recently been refurbished and serves traditional dishes with a modern and eclectic twist, and is inspired and sourced as far as possible from the region and each season.

Business Tourism Provider of the Year


Warwick Conferences
Warwick, Warwickshire

Warwick Conferences is based on the University of Warwick campus offering over 300 flexible meeting spaces across five top-quality venues - The Slate, Scarman, Radcliffe, Arden and Conference Park. Facilities provide a focussed learning environment free of any distractions and are equipped with everything necessary for a successful conference, meeting or training event. Warwick Conferences pride themselves on their understanding of the market and continue to invest in their product to meet customer needs, whether this be a refurbishment to provide more flexible, informal meeting spaces, or building a new standalone facility available for exclusive use. The dedicated team are frequently commended for first-class service.


Rockliffe Hall Hotel, Golf & Spa
Darlington, County Durham

Rockliffe Hall is a 5 AA red-star hotel, golf and spa resort located in picturesque County Durham. The resort offers 61 luxurious bedrooms, a multi award-winning spa, an 18 hole Championship golf course, three unique restaurants and ten meeting/event rooms catering for up to 250 guests. The resort has an exceptional reputation for business tourism thanks to the outstanding facilities, high levels of service and convenient location. As well as a range of accommodating meeting rooms, the resort offers a selection of activities including Nordic walking, clay pigeon shooting, white water rafting, stargazing and access to Premiership standard football training facilities. Whether you are celebrating, relaxing or working, Rockliffe Hall promises a five-star ‘home from home’.

The Crystal
London, Greater London

The Crystal is the most sustainable events and conference venue in London. The dynamic and innovative landmark building is home to 17 state-of-the-art and technologically advanced event spaces that can cater for product launches, fi ne dining receptions, corporate events and more. Its crystalline shape creates flexible, naturally lit meeting and function rooms, including a 270 seated auditorium and the world's largest exhibition on urban sustainability. Thus the exhibition and the entire venue is a suitable showcase for numerous industries. Located in London's new Green Enterprise District with good transport links to the City of London and London City Airport it offers a unique ambience for event delegates, boasting panoramic views over the Royal Victoria Docks.

Dog Friendly Business of the Year


Letheringham Water Mill Cottages
Letheringham Water Mill Cottages

Labradoodles Teddy and Amber invite dogs and their owners to stay! The cobwebs have been blown away from traditional dog friendly holiday cottages in this award-winning 5 star exclusive portfolio. Nestling in the heart of beautiful rural Suffolk, close to the Heritage Suffolk Coast, this is the ideal place to relax with two and four legged friends. Four magical places to stay - three riverside decked cottages and The Mill House - all set beside the River Deben in seven acres of trees and greenery at this historic Grade II Water Mill. The safe site allows dogs to run free. At the heart of our business we're not just dog friendly, we are really dog friendly with no compromise on quality.


The Lamppost cafe
Hebden Bridge, West Yorkshire

The Lamppost Cafe serves both hound and human. A truly unique place where wet dogs and muddy wellies are wholeheartedly welcome! We have created an inviting space that is welcoming and cosy for both customers and their hounds to enjoy. Hounds can enjoy a menu of handmade pupcakes, doggy ice cream and dog beer. There are also towels, beds and water for your faithful companion to help them relax while you enjoy a treat from our human menu of hearty homemade soups, handmade cakes, amazing coffee and other hot drinks. These are all aimed at providing an enjoyable experience for both you and your hound. Let's face it, every dog deserves to know how special they are!

The Oakley Court
Windsor, Berkshire

The Oakley Court is a stunning Gothic Victorian Mansion set amidst 33 acres of beautiful landscaped grounds on the banks of the River Thames in Windsor. This independent, quirky hotel with an iconic past has been the setting for over 200 films including most famously The Rocky Horror Picture Show. The hotel has a 2 AA Rosette award-winning restaurant, The Dining Room, serving seasonal menus dictated by produce in the kitchen gardens. It also offers complimentary boot and bike hire. The ‘Woof’s Welcome’ Package ensures all dogs are treated like treasured guests in their own right, with a set of amenities to ensure your four legged friend has an unrivalled stay.

Family Friendly Accommodation of the Year


Bosinver Farm Cottages
St Austell, Cornwall

Bosinver Farm Cottages’ 20 detached luxurious cottages are set in 30 acres of Cornish wildflower meadows and are stylishly furnished and equipped with everything needed for carefree family holidays. Parents and children alike love the fun and funky interiors and facilities such as the indoor pool, playbarn, games room, outdoor play areas, animal feeding and pony rides all included at no extra cost. Guests say what sets us apart is our personal service, attention to detail and our passion to provide magical holiday moments and memories to last a lifetime. Our straw bale eco-house epitomises the sustainability which runs through everything we do and our Wild Kids Forest School outdoor nature play sessions are loved by children of all ages!


Darwin Forest Country Park
Matlock, Derbyshire

Darwin Forest Country Park is a 5 star lodge holiday park located on the edge of the glorious Peak District National Park. The family owned park has 112 luxury lodges that sleep between 2 and 8 people. It has a vast array of family friendly facilities including a swimming pool, play centre and restaurant. There are also lots of things to keep all the family entertained including sporting activities, cycling trails and woodland walks. With luxury facilities and accommodation and top tourist attractions within easy reach, it really is the perfect destination for a family holiday.

Mill Farm Eco Barn
Winterton-on-sea, Norfolk

Stay, play and explore on the Norfolk Coast and Broads in these beautiful holiday barns. The philosophy is to provide family-friendly, luxurious, eco holidays. The four bedroom, four bathroom, eco barn sleeps up to eight, and the hay barn sleeps two plus infants. Both are set on a two acre site with stunning farmland views and incredible sunsets. Children collect eggs from free range hens, groom and feed ponies and collect fresh veg from Grandad Terry’s allotment. Cots, high chairs, toys, books, DVDs and suggested itineraries are provided. Bikes, buggies, boules, croquet, child carriers, beach equipment, table tennis and table football are found in the rustic games barn. The open plan Eco Barn, with downstairs’ wet-room and bedroom brings all generations together.

The Olde House - Farm Cottages
Wadebridge, Cornwall

The Olde House offer 28 self-catering holiday cottages on a 500 acre working farm in Cornwall. Facilities include an indoor swimming pool, tennis courts, children’s play areas, a bird hide, a farm trail and a pets' corner. During the school holidays, the Hawkey Family run free activities, including pond dipping, woodland fun, falconry, archery, farm rides and communal barbecues. The cottages are equipped with cots, high chairs and stair gates and the store is full of useful items, all free to borrow, including wind breaks, surf boards, buckets and spades, toilet steps, books and games. Families also have the chance to experience farming first hand and help during the lambing season. There is something for all the family.

Family Friendly Attraction of the Year


Thames Rockets
Southbank, London

Thames Rockets have been powering the London sightseeing industry forwards ever since its conception in 2006. Offering a terrific twist on traditional cruises, Thames Rockets provide a truly personal experience on-board their 12 seater speedboats. With hand-picked actors and stand-up comics as guides, the banter flows all the way down the river through the iconic London skyline, with selfies to be snapped and memories made. Once past Tower Bridge it is time to turn up the music and hold on tight as the Rockets are pushed to the max, twisting and turning through the docklands with Thames Rockets' famous medleys playing through the on-board speakers. Thames Rockets have been #1 on TripAdvisor for the fourth consecutive year.


Beamish, The Living Museum of the North
Beamish, County Durham

Beamish is an amazing attraction like no other, where visitors take an unforgettable trip back in time, experiencing unforgettable sights, sounds and tastes, as the past comes to life. Set in 350-acres of beautiful countryside, Beamish is welcoming record numbers of visitors to explore 1820’s Pockerley, 1900’s Town, 1900’s Pit Village and 1940’s Farm. Objects are not locked away in glass cases at this unique open air museum, this is hands-on history, where people can ride on a tram and steam engine, taste food from a coal-fired range, take a spin on a fairground ride, write on a schoolroom slate, knead bakery dough and join a Home Guard drill.

Gallery Oldham
Oldham, Greater Manchester

Gallery Oldham provides a welcoming environment where visitors can explore, relax, learn and have fun. The Gallery offers free admission and provides a wide range of exhibitions and activities for audiences of all ages. It features artworks and items from Oldham’s diverse collections, alongside commissioned art, international work, touring exhibitions and work produced with local communities. Tours, workshops, school visits and cinema are all part of the visitor offer, along with a bumper packed events programme for the school holidays. The Naked Bean café is the perfect stop for a bite to eat, with the best coffee in Oldham and milkshakes that are out of this world! Gallery Oldham is an excellent example of a small museum making a big impact.

Family Friendly Food & Drink Business of the Year


Chester Zoo
Chester, Cheshire

Chester Zoo is home to 15,000 exotic and endangered animals, based in 125 acres of beautiful, award-winning gardens. But it is not just a zoo. It comprises a team of talented, expert staff dedicated to providing the highest standards of care for the animals, as well as discovering new conservation initiatives and giving the 1.9 million visitors an inspirational day out. Chester Zoo has an ambitious development programme ensuring that it continuously provides world class experiences for its visitors. But for the staff, the animals and their wellbeing come first. They are the driving force behind everything the Zoo does, like working to protect UK and international wildlife. It creates and supports hundreds of conservation projects all over the planet and is a charity too!


The Rainforest Cafe
London, Greater London

The Rainforest Cafe, London’s largest family restaurant, is a tropical hideaway in the heart of the West End. Themed as an exotic jungle that recreates the sights and sounds of the rainforest, the restaurant brings the surroundings to life with the help of stunning special effects such as thunder and lightning storms, tropical showers and cascading waterfalls, whilst guests enjoy their meal. The restaurant is also home to a cast of astounding, lifelike, animated inhabitants including chattering gorillas, menacing jaguar and trumpeting elephants. Commended by the Soil Association as a healthy place to eat, great for all the family, The Rainforest Cafe has an extensive menu suitable for those suffering from food intolerance and allergies.

Glamping Provider of the Year


The Dandelion Hideaway
Market Bosworth, Leicestershire

For family holidays and romantic escapes, The Dandelion Hideaway’s hamlet of gorgeous canvas cottages melt into 200 acres of beautiful, rolling Leicestershire countryside. The Hideaway provides a delightful experience combining the luxury of truly sumptuous glamping with the promise of idyllic rural days, at the same time peeping into farm-life. Swap the daily rush for collecting eggs from the hens, milking the dairy herd of goats and grooming ponies. With just six cottages there is a treasured, intimate atmosphere where guests can relax and indulge in peace, birdsong and starry nights. In the farmyard, there is a charming honesty shop, offering local produce and gifts. In summertime, there is a children's outdoor camp in the Spinney field.


Combe Martin, North Devon

Longlands’ five luxurious Safari lodges nestle into the hillside of a secluded valley, overlooking the North Devon Coast. The 17 acres of breathtaking countryside, with ancient woods, boating lake and streams, lie in a designated Area of Outstanding Natural Beauty on the western border of Exmoor National Park. Longlands is a unique experience with every detail considered to ensure guests’ comfort and ease combined with the best that North Devon and Exmoor have to offer. We like to think of ourselves as “A boutique hotel with canvas sides set in idyllic surroundings!” Guests have described it as “Absolute perfection - beautiful, comfortable - extraordinary mix of luxury and simplicity all in a setting of incomparable beauty. An inspiration!”

Secret Meadows
Nr Woodbridge, Suffolk

Tucked away on a 115 acre County Wildlife site, Secret Meadows takes glamping to new heights. Luxurious safari tents, Gypsy’s Rest and The Hobbit Box sit in individual woodland glades overlooking wildflower meadows. Accommodation combines rustic charm with excellent facilities including private loo and shower, fully equipped kitchen with hot water, fridge and BBQ with many extra touches. Guests can explore nature trails and choose from packages such as luxury food hampers, wood-fired hot tub, hen coop hire, wildlife sponsorships and bushcraft workshops. An onsite pantry is stocked by the local farm shop with quality produce and wildlife themed gifts. Guided by an environmental ethos and owned by a wildlife charity, profits go to nature conservation.

GREAT China Welcome of Year


Blenheim Palace
Woodstock, Oxfordshire

Blenheim Palace is the home of the 12th Duke and Duchess of Marlborough and the birthplace of Sir Winston Churchill. This World Heritage Site boasts over 300 years of history and more than 2000 acres of Parkland and Formal Gardens. Not only an iconic part of history, Blenheim Palace is a living, changing experience with a wealth of events, themed tours and exhibitions throughout the year, and welcomes millions of visitors from the UK and overseas. Blenheim Palace has a commitment to attracting Chinese visitors. Our dedication to improving and adapting the visitor experience to appeal to the Chinese market comes from recognising our appeal and positioning Blenheim Palace among the top attractions in the UK to be ‘China ready’.


Beiwei 55° Travel - Native British Mandarin-speaking Guides
London and Newcastle

A UK tour operator providing tours to Chinese tourists that are run and guided by native British Mandarin-speaking guides and cater specifically for Chinese visitors to the UK. They offer the best of both worlds to Chinese visitors - local knowledge and British insight in their own language with enjoyable, comfortable travel. A unique experience which helps them get closer to British culture than they could with any other tour operator. Chinese visitors get face to face and communicate with British people, culture and history. It is these cultural exchanges between Brits and Chinese that are so important to breaking down boundaries and showing the human and friendly nature of Britain as a welcoming destination.

Lake District China Forum
Windermere, Cumbria

Lake District China Forum was formed in March 2015 when Windermere Lake Cruises and English Lake Hotels Resorts & Venues initially met to see how they could work together to enhance the exposure of the Lake District to Chinese visitors. These discussions formed the basis of a creating a pro-active marketing consortium of ten businesses. The other eight partners forming the Forum are World of Beatrix Potter, National Trust, The Forestry Commission, Lakeside & Haverthwaite Railway, Dove Cottage and the Wordsworth Museum, Lakeland Arts, and the Lake District National Park Authority. Promotional events in London, China and the Lake District and a targeted social media strategy have increased profile to the travel trade and media and Chinese travellers.

The Lowry Hotel
Salford, Greater Manchester

The Lowry Hotel is a 5 star contemporary hotel on the banks of the River Irwell. Offering 165 bedrooms, six suites and the Charles Forte Presidential suite with floor-to-ceiling windows our bedrooms are the largest in the city. The hotel features the exclusive QMS Skin Spa and our 2 AA Rosette River Restaurant offers a modern European menu in a riverside setting. Since welcoming Xi Jinping and Madam Peng in 2015 the hotel has experienced a 70% uplift in visitors from China and has launched its own China Charter for all guests.

Guided Tour of the Year


Liverpool, Merseyside

Shiverpool was the first theatrically-led city tour in Liverpool. A strong family-run enterprise, the directors share a passion for storytelling, performance and have developed a culture of excellence through creativity, strong leadership and support. Passion for the arts fostered a wonderfully creative atmosphere, offering very different attitudes and perspectives than that of the industry in general. The experience explores the city's most stunning locations and landmarks, revealing their hidden histories. Shiverpool introduces creepy historical findings in a series of stunning street theatre performances presented by SpiritGuides who aim to chill, thrill and entertain. Shiverpool's offer includes evening walking tours, vintage bus tours, daytime family walks and bespook events.


Robin Hood Town Tour
Nottingham, Nottinghamshire

The Robin Hood Town Tour is the definitive way to explore Nottingham’s key sites of interest, understand its history and learn about the evolution of the legend of Robin Hood. The theatrical presentation captures hearts and minds and inspires people to ‘fight the good fight’ in the modern day and make the world a better place. The best local eateries, heritage pubs and quirky shopping areas are pointed out, even caves are explored, in a one-stop-shop for all things Nottingham. It ends with an invite to join Robin Hood for fine ales at Ye Olde Trip to Jerusalem. Ezekial Bone puts Robin Hood on the pedestal he deserves, as a figurehead of culture and the environment.

Vintage Adventure Tours
Peak District National Park

Vintage Adventure Tours provides unique vintage car tours within the Peak District National Park. Although the landscape is the star, there is no better way to see and discover it than in an open-topped vintage tourer with the wind in your hair looking over the dry stone walls. Nostalgia abounds along the slow lanes to the landmark views and houses of this beautiful area, sharing tales along the way. The transport is a 1929 Model A Ford tourer licensed to carry four passengers for private hire and suitable for almost all ages and abilities. All of the eight available tours include stops along the way to view the scenery and of course refreshments or even a traditional homemade picnic.

Holiday Park/Holiday Village of the Year


Trethem Mill Touring Park
St Just-in-Roseland, Cornwall

Trethem Mill is a 5 star Gold multi-award winning touring park nestling in a valley on the Roseland Peninsula, an area of outstanding natural beauty. It is owned and run by three generations of one family and this year will be celebrating its 25th anniversary. There are 84 individually hedged pitches that are suitable for caravans, motorhomes and tents. We offer fully serviced, all-weather and grass pitches with a keen emphasis on attention to detail. The Park caters for those seeking a safe, quiet and peaceful location with spotlessly clean and modern facilities. It is situated three miles from the villages of St Mawes and Portscatho, yet only a mile from the sea.


Park Cliffe Holiday Park
Windermere, Cumbria

Park Cliffe Holiday Park is ideally located just three miles from Bowness-on-Windermere and offers a peaceful, tranquil retreat from the hustle and bustle of everyday life. With accommodation encompassing static caravans, lodges, eco-friendly, locally made camping pods and pitches for tents and tourers, there is something to suit everybody and all weathers. The Park is in a world of its own, with stunning views over Lake Windermere and to the fells and mountains beyond, and is a haven for wildlife such as squirrels, foxes and roe and red deer. The Park has fantastic environmental credentials and has even been awarded the Gold Conservation Award by TV botanist David Bellamy!

Poston Mill Park
Peterchurch, Herefordshire

Poston Mill, a place where you can relax in exceptional comfort at this affordable holiday home and touring park. Escape to your very own country retreat, which is dog-friendly and includes a wash and fur drying facility, to enjoy nature at its best. Enjoy a glorious sunset, star-lit skies, birdsong at daybreak, green fields, rolling hills and babbling streams. Meandering paths, which start on the park, lead to stunning views or hop on a bus at the entrance and explore nearby villages and towns.

Hotel of the Year


Langho, Lancashire

An award-winning small luxury hotel with Michelin star restaurant, which has been run by joint proprietors Nigel Haworth and Craig Bancroft since 1985. We strive to deliver outstanding food, wine and service to all our guests and offer a warm welcome with genuine hospitality. Best known for outstanding dishes produced by Chef Patron Nigel and Executive Head Chef Lisa Allen in a restaurant that has retained its Michelin star since 1996. Northcote passionately represents true British business with roots firmly and proudly Lancastrian. It is a unique gastronomic destination for food lovers with a true commitment to regional and British produce. Nigel and Craig have a very hands-on approach to running the business, which helps drive our values with genuine care.


The Manor House, an Exclusive Hotel & Golf Club
Castle Combe, Wiltshire

The Manor House Hotel is a 14th century Jacobean manor house located in Castle Combe, on the southern edge of the Cotswolds, near Bath. The hotel dates back to the 14th century and still boasts many original features, including wattle and daub walls, original beams and panelling in the front hall dating back to the 17th century. The hotel has 48 individually designed bedrooms and suites where traditional features and contemporary decor are perfectly combined. The Michelin starred Bybrook restaurant makes the most of the seasonal ingredients from the kitchen garden and pigs, chickens and quails are reared onsite. The Full Glass bar is home to over 190 different gins!

The Pheasant Hotel
Harome, Nr Helmsley, York

The Pheasant has arguably one of the most beautiful settings for a Country House Hotel in North Yorkshire, overlooking the mill pond in the picturesque village of Harome. Originally converted from what had been the village blacksmith’s shop and barns, the Pheasant offers 16 rooms/suites all set around a courtyard of fruit trees. There is also a small but perfectly formed indoor heated swimming pool, a delightful kitchen garden packed with delicious vegetables, fruit and herbs and a terrace overlooking the pond. The interiors have been individually designed by Co Director Jacquie Pern with great attention to detail and comfort. The Pheasant is also home to Chef/Director Peter Neville's award winning restaurant.

Inclusive Tourism Award


Eden Project
Bodelva, Cornwall

The Eden Project, an educational charity, connects visitors with each other and the living world. Its Cornwall HQ is an international Visitor Destination and Learning Centre. Here, massive covered Biomes house the largest rainforest in captivity and the sights, scents and tastes of the Mediterranean serve as a backdrop to the striking contemporary outdoor gardens. Art installations, summer concerts, exhibitions and stories provide an exciting programme of year-round family events. An Access Eden guide showcases sensory highlights, together with ways in which we assist visitors with special requirements. Assistance includes free shuttles, wheelchair loan, accessible facilities, Access Volunteers and relaxed sessions, making Eden truly accessible to all.


The Deep
Hull, East Yorkshire

The Deep is a spectacular aquarium, which tells the story of the world’s oceans through a mix of stunning marine life, interactive stations and audio presentations. It is home to over 3,500 fish, including the UK’s only green sawfish, spectacular sharks and rays, a colony of Gentoo penguins and Loggerhead sea turtles. It is committed to offering a great family day out for all visitors and offers a range of mobility aids, alongside a bespoke social story to assist autistic guests, audio/braille and large print resources, guided tours, tactile sessions as well as regular 'Quiet Day' events.

Victoria and Albert Museum
South Kensington, London

The Victoria and Albert Museum is the world’s leading museum of art and design, housing a permanent collection of over 2.3 million objects that span over 5,000 years of human creativity. The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. It was established in 1852 on the principle of making works of art available to all, to educate and inspire. Since its foundation, the V&A, its collections and exhibitions have continued to grow and the museum is committed to providing the best possible access to its collections and resources throughout the UK and across the world.

Large Visitor Attraction of the Year


Waddesdon Manor
Waddesdon, Buckinghamshire

Waddesdon Manor was built at the end of the 19th century by Baron Ferdinand de Rothschild to display his outstanding collection of art treasures and to entertain the fashionable world. To ensure its future perpetuity Waddesdon was bequeathed to the National Trust in 1957 with the Rothschild family maintaining an active interest in the running of Waddesdon through a family charitable trust. Today Waddesdon offers something for everyone all year round. From art lovers to families, gardeners to gourmets, visitors can choose from priceless art treasures, a contemporary exhibition space, a beautiful restaurant and cafés, a country house hotel, gift and wine shops and acres of landscaped grounds packed with outdoor activities.


Mary Rose Museum
Portsmouth, Hampshire

Built in 1511 the Mary Rose was King Henry VIII’s flagship and sailed for 34 years before sinking during the Battle of the Solent with the loss of over 500 men. In 1982 the Mary Rose was raised to the surface watched by a television audience of over 60m after the world’s largest maritime archaeological project. The new Mary Rose Museum was opened in 2013 and displays the ship alongside her treasures. It tells the story of over 500 men who lived and worked on board the Mary Rose and allows visitors to step into the showcase with the ship herself. Since opening in 2013 the museum has welcomed over 1.3m visitors.

The Roman Baths & Pump Room
Bath, Bath & North East Somerset

Set in the natural heart of Bath the Roman Baths were built nearly 2,000 years ago around Britain's only hot springs. Subsequent developments in the Middle Ages and Georgian period have added to the historical complexity and interest of this unique site. The Baths were re-discovered in the 1880s and opened to visitors in 1897. Later, the Temple Precinct (excavated from 1981-83) was added to the visit. The Roman Baths appeals to visitors of all ages from around the world. Continuous improvements have been made in recent years, enhancing the site to be more engaging and accessible, both physically and intellectually, further helping overseas visitors, families and those with additional needs.

Self Catering Holiday Provider of the Year


Blakelow Farm Holiday Cottages
Winster, Derbyshire

Resting high above the valley with spectacular views to Chatsworth House and beyond, the four cottages offer 5 star Gold characterful accommodation, set in 8 acres of gardens and meadows just outside the pretty conservation village of Winster. The lovingly converted stone barns are beautifully furnished and decorated, an oasis of calm and peace where guests can relax and enjoy the many in-house services, such as a celebratory evening meal or an indulgent afternoon tea served in their cottage. The owners are passionate about the Peak District in all its diversity, protective of the local environment and support local businesses and the community. Guest experience is at the heart of everything they do from greeting on arrival to the last wave goodbye.


Smallshaw Cottages & Spa
Millhouse Green, South Yorkshire

Smallshaw Farm Cottages and Spa is a beautiful revitalising rural retreat featuring luxury self-catering accommodation and an indulgent on-site spa. Family run and situated in a picturesque countryside location, Smallshaw boasts breathtaking Peak District views offering couples, families and groups the ultimate relaxing get-away. Four 17th century barns have been loving converted into luxurious self-catering cottages. A new £300,000 luxury spa, equipped with the UK’s only rustic sauna with countryside views, a Rasul mud room, foot spas, Himalayan sauna, tropical experience shower, aromatherapy steam room, chill-out area, nail bar and treatment rooms is available for use by guests and day visitors. Smallshaw also provides a private tennis court, outdoor hot tub and BBQ hut.

Waternook Lakeside Accommodation
Ullswater, The Lake District

5 star opulence on Ullswater, Waternook Lakeside Accommodation is quite simply outstanding and luxurious in every way. Rated “Top 12” in Great Britain by The Sunday Times this magnificent private estate occupies a sublime, secluded setting within 26 acres of private grounds boasting boathouse and jetty, helicopter landing, half a mile of lake shoreline and simply breath-taking views of lake and mountain. With its very own spa and wellness sanctuary, private cinema, lake view dining and access to a luxury concierge range the possibilities are endless.

Self Catering Property of the Year


Cottage in the Dales - The Byre
Nr Leyburn, North Yorkshire

Nestled in the heart of the Yorkshire Dales National Park, 'The Byre' is the epitome of the English hideaway. From the exclusive 'Cottage in the Dales' collection, guests can be assured of the 'Distinctly Dales' experience, whether coming for the first time or their tenth. Since 2013, The Byre has welcomed people from as far as New Zealand, to experience the breathtaking backdrop that we are lucky enough to call home. The owners pride themselves on delivering a '5 star experience without the inconvenience of other guests'. Nothing is too much trouble and no detail is overlooked, from a warmly lit fire, to escorting guests to a restaurant for a special occasion, (even on Christmas Day); our pleasure is ensuring theirs.


Lendal Tower
York, North Yorkshire

Lendal Tower is a 700 year old, Grade 1 Listed Ancient Scheduled Monument located in the heart of York that has been transformed into luxurious holiday accommodation. The aim was to fuse the old with the new, by retaining the character and heritage of the property but at the same time giving guests unparalleled levels of comfort. The highlight of the property has to be the enormous roof terrace which gives sweeping 360 degree views of York. As a family-run local business, the main aim is to combine this truly unique building with excellent customer service, to ensure that all guests have an unforgettable and one of a kind stay.

The Chestnuts
Shilton, Nr Burford - The Cotswolds

The Chestnuts is a luxury holiday cottage in The The Cotswolds. Situated in the heart of a small rural village, it has all the charm of a character property with all the comfort and conveniences of modern life. Continued renovation and expansion of the property and investment to the garden has made it a very attractive and flexible house that can sleep up to eight, in four luxury double bedrooms. It attracts families, with younger and older children, or groups of friends. Operating with environmental awareness has, from the beginning, been part of its ethos and it continues to hold a Gold Green Tourism award and is a certified Carbon Neutral Business.

Small Visitor Attraction of the Year


Monkey Haven
Newport, Isle of Wight

Monkey Haven is a primate rescue centre that makes animals happy… and people happy. This award winning sanctuary has been caring for creatures in crisis since 2010 and is now home to monkeys, birds of prey, meerkats and other exotic creatures. There are keeper talks, trails, play areas, a café, gift shop and an App for 2017. As a charity, all proceeds are used to support the animals and the park is continually expanding. Many animals have been rescued from the cruel pet trade and are very rare. They are encouraged to display normal behaviour through activities such as foraging for live bugs or tucking into healthy ice lollies. Every day is different and fun!


Burton Constable Hall & Grounds
Hull, East Yorkshire

Burton Constable Hall is an Elizabethan gem nestling in the heart of East Yorkshire surrounded by 330 acres of stunning ‘Capability Brown’ landscaped Grade II listed parkland. Burton Constable has been the home of the Constable Family for over 700 years and is one of the most fascinating country houses to survive with its historic collections. It offers a unique and exceptional day out for all the family whilst maintaining its atmosphere of calm and gentle peacefulness. Its aim is to share with everyone this beautiful place that is full of quirky, interesting and extraordinary things. It is owned by the Burton Constable Foundation, a charity established in 1992, whose mission is to safeguard Burton Constable for future generations.

The Russell-Cotes Art Gallery & Museum
Bournemouth, Dorset

The Russell-Cotes is a dramatic and flamboyant seaside Victorian villa, comprising a historic house, art gallery, museum, garden, café and gift shop. It sits on Bournemouth’s stunning clifftop overlooking the sea. This unique survivor of Victorian Bournemouth was home to Annie and Merton Russell-Cotes from 1901 and stands testimony to their passions. They created and decorated this luxurious home, drawing inspiration and interiors from their travels, filling it with outstanding paintings, sculptures and artefacts from around the world. They donated the house and its contents to the people of Bournemouth and the Russell-Cotes is now a Grade II listed building with world-renowned collections and regular temporary exhibitions.

Sustainable Tourism Award


Battlesteads Hotel & Restaurant
Wark, Northumberland

Multi award-winning Battlesteads Hotel and Restaurant is renowned for its superb food, welcoming hospitality and outstanding ‘green’ credentials. In fact, it’s widely recognised as one of the UK’s top sustainable tourism destinations. Originally built as a farmstead in 1747, the stone-built pub, hotel and restaurant features a cosy open fire, sunny walled beer garden and conservatory. The food is prepared using only fresh, local produce, much of it grown on site. The bar offers a great choice of award-winning and biodynamic wines plus four cask ales, all from local micro-breweries. A pet-friendly, family run hotel, Battlesteads has 22 en-suite bedrooms including five sustainable, luxury eco-lodges. Collectively they offer three ground floor rooms with disabled access.


FSC Blencathra Centre
Keswick, Cumbria

Blencathra Centre is part of Field Studies Council, an environmental education charity providing outdoor learning opportunities for all ages. Blencathra welcomes over 8,000 visitors each year from schools, colleges, universities and other organisations from all over the UK. During their courses, students come into contact with the Centre’s approach to ‘green tourism’. It is a unique experience, enriched through an awareness of the special relationship between people and the environment. At the heart of the Centre’s work is renewable energy. This has expanded the education programmes to cover demonstration of renewable energy issues both to our existing learners and to a wider business audience making sustainability a reality.

National Marine Aquarium
Plymouth, Devon

The National Marine Aquarium is a conservation education charity connecting people with our oceans. As the largest aquarium in the UK, the charity inspires positive change to help nurture healthy oceans for the enjoyment of all. The aquarium boasts the largest and deepest tank in the UK, the most species of sharks and rays, the largest native collection and the largest single viewing panel in the UK. The self-funded charity also runs and funds conservation projects across the globe.

Taste of England Award


The Art School Restaurant
Liverpool, Merseyside

The Art School is a 50 cover fine-dining restaurant situated in Liverpool’s Georgian Quarter. Critically acclaimed, it offers a range of pescetarian, vegetarian and vegan menus alongside its pre-theatre, excellence and tasting menus. Using only the finest ingredients from local suppliers, the experienced team of international chefs, waiters and sommeliers deliver the highest quality service in a relaxed setting. The restaurant works closely with the local catering college to develop apprenticeship programmes and employment opportunities. The seasonal menus are perfectly matched with an exclusive range of organic spirits, a 200 bin wine list and a world class selection of champagnes. The restaurant was recently named in the Sunday Times Top 100 Restaurants for 2017.


The Coach House by Michael Caines
Kentisbury Grange, Barnstaple, Devon

The Coach House by Michael Caines is a stylish fine dining restaurant set in the grounds of stunning Victorian manor house Kentisbury Grange Hotel. The restaurant is in partnership with Michelin-starred Devonian chef, Michael Caines MBE and brings something unique and exciting to North Devon. Fresh, local produce is at the heart of the varied, seasonal menus and the restaurant has a decidedly unstuffy atmosphere, bringing together both discerning foodies and first-time fine-diners to enjoy a celebration of the best of Devon produce. In February 2017 both the hotel and restaurant were awarded Gold in the South West Tourism Awards for the second year running, following another double Gold win at the Devon Tourism Awards 2016.

The Scarlet Restaurant
Mawgan Porth, Cornwall

A seaside escape created by three sisters who deliberately chose an environment they grew up in to create this eco-luxury hotel, spa and restaurant. It has 37 rooms which all have their own outdoor space. A stylish interior and an innovative Ayurvedic spa. Headed up by Tom Hunter, the restaurant serves sophisticated, robust food that is surprising but never pretentious. Tom’s menus are simple yet bursting with flavour, changing daily to ensure that full use is made of what is at its local, seasonal best, whilst remaining reasonably priced. The wine list includes plenty of unusual choices available by both the bottle and the glass, with wine flights chosen daily to complement the menu.

Tourism Pub of the Year


The Anchor Inn
Bridport, Dorset

Nestled beneath the highest point on the South Coast, Golden Cap, The Anchor Inn is just a stone’s throw away from the world famous Jurassic Coast. With three small bar areas and large outside spaces it makes the most of its coastal location which includes a spectacular cliff terrace from where to view the sunset over Lyme Bay. The pub offers superb real ale, a comprehensive range of premium spirits and bespoke cocktail list to compliment a top class menu that changes with the seasons and is drawn from the best local producers in the area. Three superbly appointed boutique style rooms are available, all with amazing sea views, meaning guests can fall asleep to the sound of the waves


The Howard Arms
Shipston-on-Stour, Warwickshire

A 400 year-old Cotswold stone pub in a beautiful village with flag stone floors and an inglenook fire is not unique. What sets The Howard Arms apart is that it is an authentic British pub serving real ale and other drinks to a substantial local community. The atmosphere is relaxed and welcoming with no sense of pretension even though the rooms are super-comfortable and the food is top-notch. Its location on the edge of the Cotswolds, and only 15 minutes from Stratford, make it a perfect place to be based for sight-seeing, visiting gardens or walking.

The Tankerville Arms
Eglingham, Northumberland

At the very heart of the tranquil Northumbrian village of Eglingham stands The Tankerville Arms. Besides a very warm welcome, this quintessentially English country pub and restaurant offers guests an outstanding selection of traditional food and local ales, as well as a choice of delightful boutique rooms. On top of which, the beer garden provides stunning views of the surrounding Northumberland countryside, from where they source the fantastic produce that is served here. The Tankerville Arms prides itself on showcasing food with genuine provenance and has a keen focus on ‘keeping it Northumbrian’. Featuring the finest locally procured ingredients, the regularly changing menu boasts delicious, freshly prepared traditional dishes.

Visitor Information Provider of the Year


Gloucester Tourist Information Centre
Gloucester, Gloucestershire

Gloucester Tourist Information Centre is located on a busy pedestrianised walking route in the heart of historic Gloucester. Visitors are welcomed by a young dynamic team who have genuine passion for the city of Gloucester. They always receive the warmest of welcomes and no visitor leaves Gloucester without making the most out of their stay. Groups to Gloucester are greeted by Tourist Information Centre staff who provide the additional reassurance needed on first arrival in a new destination. Having proudly achieved the ‘Winner of Winners’ at the South West Tourism Awards in 2017, the team thrive on success and continue to look for new ways of working and how to increase visitor satisfaction.


Oxford Visitor Information Centre, Experience Oxfordshire
Oxford, Oxfordshire

Oxford's aims are to Inspire, Inform and Facilitate: to inspire and inform the visitor about what they can see and do, and to facilitate it by providing the tools to go ahead with their chosen activity. Staff aim to engage with everyone who comes and to meet and exceed their needs individually. With over 500,000 footfall to the Information Centre and 6 million visitors to Oxford annually, there are many people to help. The wide range of services is developing to meet industry and visitor needs. The most recent additions include a left luggage service and information training for Front of House staff from attractions, hotels and other Oxfordshire businesses.

Rugby Visitor Information Centre
Rugby, Warwickshire

Rugby’s unique place in history as the birthplace of the game makes it a destination for rugby fans from across the world. Rugby Visitor Information Centre helps them make the most of their visit, from exploring the World Rugby Hall of Fame to making the pilgrimage to the place where the game began - Rugby School. But Rugby’s so much more than a game. Discover Rugby and you discover history, from Gunpowder Plot connections to literary giants such as Lewis Carroll and poet Rupert Brooke, from pioneering engineer Sir Frank Whittle, inventor of the jet engine, to ground-breaking scientist Denis Gabor, father of holography.